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Extremely Rough Transaction With Anniedollz [Oct. 21st, 2014|05:06 pm]
Bad Dolly Deals...
Hello, everybody. I am new to this, so please forgive me if I make any errors. I contacted Anniedollz through Etsy in regards to getting my first Blythe customized (Charlotte de Fleurs) on March 12, 2014. By March 13th, after working out the details of what I wanted done I had paid her and agreed to send my doll to her as soon as soon as it arrived. It was a pre-order and I had not yet received it. Before the doll arrived and by March 20th, I had requested and paid for a reroot as well as an Azone body for the doll. On March 27th I sent the doll and it arrived April 1st. On April 17th I paid extra to have her glittery eye makeup done on the doll. In total, the amount I have paid for the customization of the doll is $1,004.00 USD. When we first spoke, she stated my doll would be done in 30 days. She said she would begin my doll at the end of April or start of May. Her first excuse came May 12th, when she stated that she "was going start your doll at the end of April or early May. But last week was our holiday. My friends and I had a nice travel for a week.[sic]"
I contacted her again in June asking about the doll and she said her pump was broken and she couldn't work on my doll. This time I let her know I had seen a complaint about her and was now worried. We went back and forth and eventually she stated she had already done the reroot and carving by May 19th and would show me pictures. She showed me pictures of the reroot and not the carving. When I asked for pictures of the carving, she stated she was in her parents house and had not brought my doll and therefore could not show me.
I didn't see the carving of my doll until July 2nd. Fast forward to August 11th. I had been notified that her pump had been repaired and my doll would be completed within 24 hours when she received her pump. August 22nd came. I was told her pump was stuck in customs. September 3rd, I confronted her about it again and she went into a lot of excuses why she didn't have her pump. September 12th I confronted her again and she stated my doll would be done by the end of September or she would refund me. September 29th I received a picture of only the faceplate of my doll and she stated she was going to ship my doll. The next day I received a tracking number. Ever since then, I have been going back and forth with her because this tracking number doesn't work.
I even let her know I would expose her. She asked me to wait five more days and blamed the post office (this was last week.) I have waited and the tracking number still doesn't work. I can provide screenshots of everything if needed. It has been 6 months and my doll is still gone.
UPDATE: Have received further correspondence still blaming the post office and have been refunded 39 usd for the shipping fee and told to wait (again) 18-20 hours for tracking to work. Will continue updating!
UPDATE2: Tracking number seems to be working at the moment as it states package is now registered.
UPDATE3: Received the doll. There is a noticeable scratch on her face up and I paid $19 USD for freckles and there aren't any. Attaching photo. I have notified her.
FINAL UPDATE (I hope:) Have been refunded $19 USD for the freckles and $100 USD for the scratch.

[User Picture]From: pipercat99
2014-11-05 10:10 pm (UTC)
Glad she's back and that this is resolved.
(Reply) (Thread)
From: dark_haneul
2014-11-06 02:26 am (UTC)
Thank you. Oddly enough, a bit ago she sent me a message on Etsy only containing a link to my post. I'm not really sure how I am supposed to respond to that, so I won't.
(Reply) (Parent) (Thread)
[User Picture]From: pipercat99
2014-11-06 02:48 am (UTC)
That is odd. :/
(Reply) (Parent) (Thread)