Thanks for posting your side of this Picara. I'm sorry you are having problems with ebay and flickr now - I hope these are not related and people within the community are not acting maliciously towards you.
I forgot to say that this is the first problem with one of my customs I have since 2004 I´m selling on ebay.I was 100% positive feedback.
The previous only problen with one of my dolls is about a custom commission who took me more time to finish( althought i said to the buyer that this months i will not be avaiable ) and the buyer don´t want her anymore, I don´t ask a € for the custom work until is ready to send and I said i will send her a new FTS.
2008-07-25 01:01 am (UTC)
Someone post a comment in my LJ about this buyer, I copy here
2008-07-25 02:48 am (local) (desde 18.104.22.168) (vínculo) Marcar
I was sorry to see you were forced to delete your flickr account and all the trouble you've experienced as a result of this one buyer. I had a problem with the same buyer and I gave up customising Blythes as a direct result of her. All customisers should band together and refuse her custom, otherwise she'll kill off all creativity with her mean and unjust ways.
I forget what it stands for, but it's a type of tax in the U.K.
Wow, thats so horrible! I'm sorry that happened to you. :
Why do you have to pay the VAT ? Are you registered as a profesional seller ?
I agree that filling a claim with paypal so early was probably inapropriate. It's important to let the time for the package to arrive.
But on the other side, I can understand the buyer was worried.
When I buy an expensive doll, usually I pay immediately like she did (why choosing to let the auction ends when you know you can't be online ?) and then I expect the seller to ship the doll immediately... the 9 or the 10. If it's not the case, I'm not very happy.
You must understand that if you sell expensive dolls, you must be able to connect more often on internet to answer faster to emails and you must tried to ship immediately after the payment. It's what buyers are expecting.
But once again, I understand your frustration. The buyer and paypal didn't wait until the package arrive... it's very known that UK post can be slow.
More to the point, since you have a proof of sending, paypal should have wait before refunding and closing the case.
Did you make a claim with the spanish post or is it too early ?
If the package finally arrives, I hope the buyer will refund you the money or return the doll to you.
Yes. I paid each month 300 euros for sell my dolls
plus also paid the 16% of each sale to the state.
I have to work now, so i will read the rest when i connect again.
Im not going to jump on the slanging band waggon here that no doubt will ensue,but i have to say i saw your flickr picture of the tracking number and i have to say in my opinion certain things did not add up,royal mail never deliver that type of item parcel force do,when a parel arrives on the uk shores the number changes to a GB one,from europe to the uk there is no custom charges only outside of the EU do britts get pulled on customs.And there are a few other issues i see with that traking conformation,but id rather keep that private.
If the parcel had arrived here and had been delivered as it said,where is the signature??? all parcels like that require a signature at the delivery end and on completion of the delivery you will see a copy of the signature on the tracking info.
In my opinion this parcel never even made it to the uk as nothing makes sense on it all.And if the parcel did get to the uk by now and was as you said sitting in the PO the PO would either of sent it back to you or tried to re deliver it.If it out there floating around you will get it back.
As for your ebay listings flickr ect being pulled,ebay are clapming down big time on listing that do not adhere to their policies perhaps you breached that in some way,i looked at the listing that has been removed and i can see a fault that perhaps would explain why it was taken down,Paypal has to be offered now and on your listing i see it said do not pay by paypal or somthing along those lines and yet at the bottom of your listing the paypal logo if offered.
Also one last thing on a BDD that was posted by the buyer/representative of the doll when it said paypal refunded,now ive been selling for many years and using paypal and i know paypal do not cough up their own money readily,usually if a buyer wins the case but there are no funds it will say you won but unable to recover funds,this wasnt the case here there were no funds in the account but paypal refunded the money themselves so they obviously had done their reserch into it and found the buyer in favour.So the seller is no longer at heads with the buyer they are out of the picture now,the seller is against paypal.
Its a sad thing that occured here but as far as i can see it is closed,paypal issued a refund and thats it closed finished.
Im sure the sellers reputation wont be spoilt her dolls have beautiful faces,and im sure she will still have loyal followers.
And i have bought and sold to the buyer londoncalling and can also vouch for her genuine nature.
Somewhere somthing went wrong with this transaction but whatever it was and as much as it hurts both parties paypal awarded so its over.
"royal mail never deliver that type of item parcel force do"
Not in my experience. Parcel Force have never delivered a doll of mine, they always come via Royal Mail.
By reading the post by Picara she goes into an explanation of why she feels londoncalling is a bad buyer.
Perhaps your feeling of hostility is because English is not Picara's first language and it is a complicated language to express oneself - a few verbs, etc. lead to a very 'abrupt' sounding sentence.
Well I for one believe you because you make such beautiful dolls and people want them so bad. If people are willing to bid hundreds on auctions with no pictures, you must have a great reputation. Thank you soooooooo much for posting here about this buyer, we should all be warned.
Its not about beliving someone cleverdoll and who should we be WARNED!! about,its about a doll got lost or whatever....yes picaras dolls are good hense why they command high prices,and she does have pictures..she uploads to her own picture hosting ,but tell me if you spent $1,400 and your parcel didn't arrive im sure you like everyone would not let $1,400 just slip i bet you like everyone would soon want their money back.As did londoncalling.
What you said just didnt make sense at all,just because someone makes great dolls dosnt automatically mean they are without fault.
1)yes i'm a registered seller and I pay taxes
2)It is my fault I cannot connect regularly*
3)it is NOT my fault buyer ask for registered mail and when lost, filed for chargeback on the same day I send out?
Even I cannot connect regularly, Is it my Fault because Buyer wants registered UNinsured mail because she dont want to pay for secure EMS and file for chargeback on the same day I send out and now item is lost?
PAYPAL ruled in her favour because PAYPAL will only accept point to point online tracking example COURIER or EMS tracking only
NOT registered mail.
I have lost out because I was stupid enough to let buyers choose registered mail as an option when I should insist only on EMS SPEEDPOST. Spanish EMS is expensive about 100$
and for Spain registred mail works ok! I never lost a item send or buy by registred mail in 4 years. It´s tracktable till the end and you have to sing when they delivery your packet to your home.
If you know that in your country registred mail is poor, you have to take the responsability and ask for EMS allways.
*That week I send her 3 mails about the packet situation, also i send her regular mails asking for the doll, is she goes to post office or calls, sending scaned things I went to ask to Correos etc...
When I bougth items from luts, lati etc I have to wait more than that to get a response. And I´m not a company. I think 3 mails in a week is not a poor comunication.
ethereal_need says:Hang on so what your saying is Londoncalling/Decomaniac is the worst buyer ever because she DIDNT receive the doll?
NO, please read me. I know my english is not good but I think I explain well.
I would like to go with the facts here and try to be as objective as possible.
I am a friend of the buyer, whose husband bid and won the doll, and paid for it for her as a present. It was her husband that left the Negative Ebay comment, as he was not too happy that his wife is so upset. She is also too upset to come and post on BDD.
It isnt upto the buyer to purchase Insurance for a high value (or any value) item, it is up to the SELLER, because in the event of the worse case scenario, and the item gets damaged or lost, it is the SELLER who will need to claim. Most Ebay purchases (where this item was bought) are covered by Paypal or Credit Card.
I analysed the receipt shown in the top post by Picaro. It shows that the fonts are not only a different size - they are COMPLETELY different fonts and styles ~~~~which means and proves 100% that this is made up
from a least 2 different printouts of receipts printed from entirely different printers, how would the post office have managed this?
I also added Parallel lines added to the text, the lines are parallel the text is not....and in the second image, the dye shows that there is clearly a join, showing definately 2 sections and not one.
This means that the receipt is NOT genuine.http://img186.imageshack.us/my.php?image=editwk9.jpghttp://img165.imageshack.us/my.php?image=edit2lx7.jpg
I hope this will assist in this BDD.
you have to be a very good friend to say that kind of things.
The scans are from a diferent pappers, but in the second papper only apear 3 lines so I copy all in the same.
You can go to www.correos.com to check it online . If the mods or admin here want the tracking code i can provide it.http://xs229.xs.to/xs229/08305/blindfriend140.jpg
I hope you don´t work in the CSI or something like that
I dont understand what you are saying Picaro.
You have never mentioned 2 receipts? You said "This is the receipt"
I have a tracking number which works
the mods can take care of it
Also I can take pictures of all the claims, receips and info they print me each time I go to the office to ask about the packet.
You are accusing me my tracking number is fake.
I'm sure the mods can use their contacts to call up spanish post and find out if the number is real or fakeif this is the issue.
Does this mean now I can have my money back?
Dont be ignorant, it is up to the buyer to pay for insurance, this is a common ebay practice,
being a friend doesnt mean being blind.
There are no need for insults! I am showing that the receipt you have been showing, is not just 1 receipt.
Paypal and Credit Cards offer protection on most high value items, the insurance is there for the SELLERS benefit, incase of any problems, since the buyer will be covered anyways, why should they have to pay extra. This is the whole thing with a lot of ebay sellers, but thats not anything to do with this.
I didnt say the tracking number was fake, just that the paper you have shown, is not 1 piece of paper, but 2. Which you didnt say.
Your system must work much differently from here in the UK, as I would not go to the Post Office to check, but call them via Telephone or track thru their website.
Did you pay for insurance? Then you are covered and will get your money back from your postal service.
I´m not insulting you, just saying that not be so blind she can be your friend but you can´t go agaisn obvious things like what the traking number says.
You are the one that this accusing to me to lie, when I everything what I have wrote are the facts as they are.
i have registered mail tracking
it works in correos or http://www.track-trace.com/post
it shows in arrive to london and dissapear
Why should i be responsible for buyer who dont want to pay for EMS and i already sent out item?
PAYPAL as I mention only covers for online tracking not registered mail, which is why I have lost the claim
because Londoncalling Chose registered mail and when it was lost, she took my money from paypal.
Summary: Buyer chose registered mail, mail got lost, and she took my money from paypal. and not her problem anymore
How much did this item sell for? And you seriously didnt think it worth to pay the extra yourself for piece of mind? You cannot expect a buyer to pa for something you should do. All a buyer needs, is an item sent signed for so they can prove they did, or did not receive it.
A seller, purchasing Insurance, thats a different kettle of fish. As you are finding out yourself now :(
I NEVER send anything out unless it is signed for, and if it is hig value I pay the extra for Special Delivery. I dont leave it up to the buyer, I want to cover myself.
Its Paypal you should be directing your anger at, not Londoncalling.
You chose NOT to purchase the insurance. The item got lost. Paypal paid the buyer.
How is that Londoncallings fault? At over £600 I would want a refund if my item didnt arrive, any person would.
I honestly disagree with you here. It is also the buyers fault for not buying insurance and deciding instead to save money and go with the cheaper method of shipping without insurance. It also seems that the buyer didn't follow the instructions of the auction when they won the doll, and paid in USD instead of Euros and didn't pay the V.A.T.
I think it is both their faults in the end. The seller for not buying insurance on the off chance the doll got lost and the buyer for choosing not to buy the insurance and taking a leap of faith that nothing would happen to the doll.
I paid for her more than 160 euros of my pocket ( about 250.944 USD because she don´t paid the VAT )
I also pay for her urgent mail and the diference of the change to euros.
I don´t know what registred means in UK, but in spain Registred packets are delived to your door and are signed. If UK mail service is poor you must ask EMS and insurance.
I´m buying things online since 2004 and I never found a seller who paid the insurance of his pocket, I offer it with the EMS but she choose Registred.
If the Buyer was a reasonable one and deal all this problem with respect to the seller , if finally the packet was lost I will redo the doll.
buyer ask for registered mail when i offer EMS
and now mail gets lost, she took my money from paypal because paypal only offer coverage for EMS
and protect seller who send by EMS only.
So who is the one that is not honest and lose out here?
Thats all i have to say to you .
I will say no more.
It is a shame you have no more to say on this, as there is much to this that needs resolving.
In actual fact, according to paypal records, a Paypal Dispute was not opened against you until 8 days after sale, and the reason for this was due to no communication from yourself.
Later that same day you sent the tracking number.
It was much later, after the doll had not been received that a claim was made against you via Paypal, and Decomaniac was found in favour.
I do not think it is right that you say "So who is the one that is not honest and lose out here?" because I dont think either of you are dishonest.
Ebay has changed a lot since 2004 :) :)
This will just go round and round in circles like a giant merry-go-round, people sticking up for you and people sticking up for Decomaniac. I dont know what to suggest really, you havent answered my questions, not as I had hoped.
I dont have anything else to add.
I just want to add something in about insurance, as I don't want to be involved in this disagreement, but, in my experience, on very expensive orders (I recently sold a friend's diamond ring on eBay), I make insurance a requirement, and tack in into the shipping, and I make it a requirement for certain types of fast and safe shipping. To save myself any hassle, I don't leave any openings, and I protect myself. I can afford to eat the costs of smaller purchases (usually less than $10), but I won't take any chances on bigger items. AND, I hardly ever see insurance being paid for by the seller, unless it is a special offer on the seller's part. It is definitely not the norm. If my buyer wants insurance, they must pay for it. This is also why I generally only send packages within the US, if I can help it.
on the seller: it is proper business etiquette to contact the buyer within 1 day after the auction ends. If you have legitimate reasons why you can not get to a computer sooner, then a simple explanation in your description indicating you will contact the buyer within 3 - 4 days will be best to clarify any wrongful expectations.
on the buyer: filing a paypal claim within 2 weeks for an international purchase is hasty and shows that you're not being cooperative .. especially when you have been shown a tracking number for the package.
1. seller should be more proactive on communicating. If seller can not, then it needs to be stated in the description clearly and in bold print, so buyer will know to expect a later contact.
2. buyer could have been more patient and cooperative.
My Husband contacted Paypal and raised a dispute with them on the 17th June 2008 (9 days from auction ending.) This was to get Picara’s attention to send me the tracking number of the package. On the 20th June 2008 it was Picara that escalated this to a CLAIM, not me!
View case history
· 10 Jul. 2008 - PayPal: Case closed
· 10 Jul. 2008 - PayPal: Refund issued
· 10 Jul. 2008 - PayPal: Email sent to seller
· 10 Jul. 2008 - PayPal: Email sent to buyer
· 10 Jul. 2008 - PayPal: Refund initiated
· 9 Jul. 2008 - PayPal: Case under review
· 4 Jul. 2008 - PayPal: Email sent to buyer
· 4 Jul. 2008 - PayPal: Email sent to seller
· 27 Jun. 2008 - Buyer: Email sent to Paypal
· 23 Jun. 2008 - PayPal: Case under review
· 20 Jun. 2008 - PayPal: Seller provided proof of postage
· 20 Jun. 2008 - PayPal: Email sent to seller
· 20 Jun. 2008 - PayPal: Email sent to buyer
· 20 Jun. 2008 - Seller: Dispute escalated to claim
· 19 Jun. 2008 - PayPal: Email sent to buyer
· 17 Jun. 2008 - PayPal: Email sent to seller
· 17 Jun. 2008 - PayPal: Email sent to buyer
· 17 Jun. 2008 - Buyer: Dispute filed
There were NO funds available in her account to recover!!
Email from Paypal (1):
email@example.com to me
show details 10 Jul Reply
Dear Jim Crompton,
After careful review, we have concluded our investigation of the Buyer
Complaint described below.
We have decided in your favour, however, we were unable to recover any
funds from the seller's account. As stated in the PayPal User Agreement,
recovery of funds associated with a Buyer Complaint cannot be guaranteed.
Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future,
and will take appropriate action against the seller. Such action may
include issuing a warning, a temporary restriction, or terminating the
account. Keep in mind that PayPal uses a number of factors, including
member complaints, to determine when to take action. Due to privacy laws,
we cannot discuss the details of any action taken. We hope you understand
our policy and that it reassures you that you are safe using PayPal.
My Husband was then re-imburst by Paypal from there buyer protection.
firstname.lastname@example.org to me
show details 10 Jul Reply
Email from Paypal (2):
Dear Jim Crompton,
As we agreed on our recent phone call, here is a summary of the points we
On review of your case PP-493-741-587 I can see that the deadline for the
seller to respond has expired and the case is now due to close in your
favour. Currently we are having issues with the automatic calculation of
refunds on the closure of our cases, so I have placed the case on hold, and
sent a request to our buyer complaint department to manually issue you a
refund under our buyer protection tier $2000.
Please allow up to 72 hours for this request to be actioned and the refund
issued under our buyer protection policy to your account.
Please let me know if you need further assistance.
Resolution Services Department
PayPal, an eBay Company
If Picara had required more money for shipping then a quick email to my husband would have sorted this out before she shipped the package out.
This doll has not been received and if it should arrive then I will promptly return it to Picara .
If you want to try and find out about your doll you could try Royal Mail customer services:
Our Customer Services team is here to help from 8am - 7.30pm, Monday to Friday and 8am - 2.30pm on Saturdays. Just call 08457 740 740.
Otherwise I am happy to try and assist and call them on your behalf. You can email me at magic.faerie [at] gmail.com
I have already telephoned them. I also emailed them. Here is there reply:
Dear Mrs Crompton
Thank you for your enquiry regarding an international item of mail,
I am unable to supply any tracking.
I would like to explain that under the Universal Postal Agreement, any
enquiries regarding your item have to be initiated in the country of
origin. May I suggest that, should you have any further enquiries, you
contact the senders and ask them to provide their postal administration
with the posting details. This will enable an investigation to be made
from the point of posting.
Thank you for your email and if we can be of any more help, please contact
Customer Service Advisor
Royal Mail is a trading name of Royal Mail Group plc. Registered in
England and Wales. Registered number 4138203. Registered office at 148 Old
Street, LONDON EC1V 9HQ.
Mae'r Post Brenhinol yn un o enwau masnachu Grwp y Post Brenhinol ccc.
Cofrestrwyd yng Nghymru a Lloegr. Rhif cofrestredig 4138203. Swyddfa
gofrestredig 148 Old Street LLUNDAIN EC1V 9HQ.
Picara then files a buyer non payment with Ebay for the doll in question. After closure I received an unpaid item strike!! This was then appealed and removed by Ebay.
Your eBay Unpaid Item Strike has Been Removed for Item #140237267997
eBay to me
show details 23 Jul (4 days ago) Reply
eBay sent this message to Jim Crompton (decomaniac2002).
Your registered name is included to help confirm this message originated from eBay.
Learn more: http://pages.ebay.co.uk/help/confidence/name-userid-emails.html
Your eBay Unpaid Item Strike has Been Removed for Item #140237267997
Thank you for contacting eBay concerning the Unpaid Item Strike you received.
After reviewing all of the information provided about "Red Madness" OOAK Custom Blythe Japan Doll by Picara (#140237267997) the Unpaid Item strike has been removed from your account.
This action only applies to this particular transaction. Other strikes could still negatively affect your account. Remember, repeated Unpaid Item Strikes may result in your suspension from eBay. We recommend you save any documentation regarding your transactions for future reference. You can read about the online appeals process at:http://pages.ebay.co.uk/help/policies/appeal-upi.html
To help ensure success in future transactions we would like to provide you with a few tips for successful buying on eBay.
To see tips, please visit:http://pages.ebay.co.uk/help/policies/non-payment.html
We appreciate your understanding regarding this matter and wish you the best with your future eBay endeavors.